Organisation: C4F
Address: Bedfont Road Feltham TW13 4LZ
Employer description: Child Contact Centre
Hours of work: Monday – Friday 11am – 6pm with a one hour lunch
Annual holiday entitlement: 28 days including statutory days
Position title: Administration Apprentice (Level 3 Business Administration)

Starting date: February 2023
Pay: £220 per week

Reporting to: Director of C4F

• Data entry- Inputting client details when we receive details and all contact notes being stored on a secure system. Keeping in line with GDPR.

• Answering calls – Taking bookings and advising clients and their legal reps.

• Inputting confidential notes. Supporting staff with inputting notes and storing on the file.

• Organising diary/taking bookings on the online calendar and confirming with clients.

• Sending emails, print and photocopy items

• Typing letters, reports and other business documents

• Participating in office meetings and taking meeting minutes

• Any other duties required from your manager
  
  Requirements:

• Strong interest in a career in business

• Effective and confident communicator

• Highly motivated

• Enthusiastic in nature
  

*If you cannot provide certificates for Maths and English, you will be asked to complete your Functional Skills Maths and English as part of the apprenticeship.

Package includes:

• Completely fully-funded qualifications

• Spend at least 6 hours of your contracted working hours studying towards your apprenticeship

• Great progression opportunities

  Skills & Abilities required:

• Excellent communication skills with clear spoken English

• Knowledge of customer care, able to deal professionally with personal and telephone callers

• Accurate I.T. skills and knowledge of MS Word and Excel, and the Internet

• Able to work flexibly and independently within a team; asking for and giving support as needed 

• Able to understand and respect the importance of confidentiality, both within and outside the workplace

• Aware of Health and Safety and Equality and Diversity

• Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team
  

• To apply for this job email your details to alex.cole@achievingforchildren.org.uk